Refund Policy

Last Updated: April 24, 2026

This policy explains cancellation, return review, replacement, and approved refund handling for orders placed through Geek Assist LLC.

Order Cancellation

• Cancellation requests are accepted before dispatch confirmation.
• Once an item is dispatched, cancellation may not be possible.

Damaged or Incorrect Items

• Report damaged, missing, or incorrect items within 48 hours of delivery.
• Share order number, item photos, and package condition to support review.
• After verification, we will provide replacement or an approved refund path.

Return Eligibility

• Returns are reviewed case-by-case for damaged, defective, or incorrect deliveries.
• Products returned without approval, or damaged due to misuse after delivery, are not eligible.

Refund Method and Timeline

• Checkout currently operates with Cash on Delivery (COD).
• Approved refunds are processed through bank transfer or another documented mutually agreed method.
• Standard refund processing timeline is 5 to 7 business days after approval.

Non-Refundable Situations

• Price fluctuations after purchase confirmation.
• Delays caused by incorrect address information submitted at checkout.
• Requests that do not meet the reporting or verification requirements above.

Contact for Refund Requests

Geek Assist LLC 4307 Vineland Road, Suite H-12 Orlando, FL 32811 Phone: +1-850-669-5010 Email: support@geekassistllc.com